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Dear members,

We’re getting in touch for one simple reason: to talk about how you can make your hotel stay even better. Or more specifically how WE can do it for you.

Everybody loves getting upgraded. Just ask someone who’s been moved up to Business class on a flight and they’re all smiles… especially when it comes at no additional cost.

At Grand Luxury Hotels, we’re in the business of catering for the most demanding and discerning travellers, and we aim to recreate that experience for our customers (not in aeroplanes of course but in the best luxury hotels in the world!)

Our services give you the opportunity to make the most of your hotel stay by granting you access to the above room and suite category to the one you have booked. And though that’s great, we’re taking it one step further with our innovative Upgrade Verified Service.

Lartisien Brothers Upgrade Verified Service


How does it work?

So what is the Upgrade Verified Service?  It’s making sure that if a hotel offers our members the opportunity for an upgrade, they will be the first in line to benefit from it.

No drama, no fuss, no questions asked.
To make that happen, we’re committed to making the calls, but if we fail, we’ll be upfront about it and let you know immediately. That way there’s no nasty surprises on your end.

When you book a hotel with a “Guaranteed room upgrade” or “Upgrade subject to availability” benefit on our website, we are able to guarantee one of the following:

 

  1. Guaranteed upgrade: With the Guaranteed Upgrade benefit, if at time of booking, a room or suite category just above the one you have booked is available, it’s yours, as simple as that. Our staff will get in touch with you within 48 hours of your reservation to confirm the upgrade personally.
  2. Upgrade subject to availability at the time of check-in: Choose a hotel with the “subject to availability at the time of check-in” benefit, and we’ll contact the hotel and log into their booking system to make sure there’s total honesty about the rooms available. That way if you’re unable to get an upgrade, it’s not due to the hotel holding back…   we told you we might lose a few friends…

 

Our aim at Grand Luxury Hotels is to exceed expectations. We know you’ve heard that before, and not only from us, but we go the long mile to prove it’s not just talk.

The “Upgrade Verified Service” is exclusive to Grand Luxury Hotels’ members and using it doesn’t just mean getting more value for money. It’s also the promise of a unique experience in a handpicked collection of the best hotels in the world.
And to help you make the right choice, our website will soon be scoring each hotel to determine where Grand Luxury Hotels’ members are benefiting the most from room upgrades.

All ratings will be plainly displayed on our website and impossible to miss. It’s now up to the hotels to improve their grade and come through with their promises, so even though we may be getting on a few people’s bad sides, at least we’re creating more transparency and honesty. So get ready to keep score .

 The Upgrade Verified Service is the watchdog to your interests. Use it,and find out where you can be getting more value for money and upgrade your expectations of what a luxury stay ought to be.

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